Shipping Policy

At SYIVIREY, we are dedicated to providing clear and helpful product information, along with responsive customer support at every stage of your shopping experience. We offer various secure and convenient payment methods, and fully support your shopping convenience through our customer service system and support team.

SYIVIREY specializes in artistic children's tents that combine decorative design with everyday functionality, featuring distinctive forms, refined finishes, and creative styles suited for modern home styles such as indoor and outdoor play and decoration.

1. Order Processing

Orders are typically processed and prepared for shipment within the specified time after successful payment confirmation.

Processing times may vary due to stock availability, custom payment verification, or peak seasons; if there are any delays, we will notify you by email in a timely manner.

During order processing and online shipping arrangement, if necessary, you can contact us through our customer support team.

Once ready, we will send you an email notification with your SYIVIREY order shipment confirmation and potential package tracking numbers.

2. Shipping Destinations

SYIVIREY currently provides shipping services to multiple countries and regions; please refer to the checkout page for the specific shipping scope.

When arranging delivery, please ensure you accurately fill in your shipping address to provide you with efficient delivery services:

  • Recipient's full name

  • Detailed street address

  • City, province/state, postal code

  • Valid contact phone number and email address

Buyers shall bear corresponding responsibilities for delivery delays caused by incorrectly filled or incomplete addresses.

3. Estimated Delivery Time

Estimated delivery times typically depend on:

  • The country or region of the receiving address

  • The courier logistics provider and current logistics timeliness

Actual shipping times may vary across different regions; please refer to the tracking information provided by the logistics provider. If you have any questions regarding the tracking status or delivery progress of your package, you can contact our customer support team at any time.

6. Customs, Import Duties, and Taxes

International orders may incur import duties, taxes, or clearance fees charged by local customs. These fees are usually borne by the buyer or recipient and are determined by the policies of the destination country or region.

Since customs policies vary by country, we recommend that you understand local customs and tax policies in advance before placing an order to avoid unnecessary delays or extra fees.

7. Delayed, Lost, or Damaged Packages

Although we make every effort to ensure packages arrive safely, unforeseen circumstances may sometimes occur, such as:

  • Peak logistics seasons or severe weather

  • Delays in customs clearance processes

  • Damage to the outer packaging of packages in transit

  • Incorrectly filled or incomplete receiving address information

If you encounter the above situations, please contact us via our customer support email, and we will actively assist you in communicating and verifying with the logistics provider.

9. Contact Information

For any questions regarding this shipping or logistics policy, you can contact us via the information below:

  • Brand Name: SYIVIREY

  • Official Website: syivirey.com

  • Legal Entity: Hubei Zeyang Trading Co., Ltd.

  • Registered Address: Room 302, Unit 1, Building 3, No. 28 Xingang Avenue, Xingang Community, Xingang Economic Management Office, Danjiangkou City, Shiyan City, Hubei Province, China

  • Customer Support Email: service@syivirey.com

syivirey.com is owned and operated by Hubei Zeyang Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.