Privacy Policy

Returns & Refunds Policy

At SYIVIREY, we hope you are completely satisfied with the children's tents you purchased. If you need to return or refund for any reason, we provide clear and simple return policy support.

SYIVIREY is an online children's tent brand offering stylish, practical, and thoughtfully designed children's tents, suitable for babies' daily games, indoor and outdoor play, and creating a warm and playful space. Our collection includes play tents, castle tents, and folding huts, designed to add color to children's joyful moments and daily lives.

If you need to apply for a return or refund, please first contact us via our customer service email:

  • Customer Service Email: service@syivirey.com

Before returning the items, please ensure that your order meets the relevant return and exchange conditions, and keep the items in their original condition, unused, and without affecting secondary sales.

Return Conditions & Process

To ensure your return request can be processed smoothly, please refer to the following requirements:

  • Return requests typically need to be submitted within a reasonable timeframe after receiving the goods.

  • Items should be in their original packaging with complete accessories and without artificial damage.

  • Order numbers and related purchase proofs must be provided.

Once your return request is approved, we will provide you with a detailed return address and mailing guidelines. Please properly pack and return the goods according to the guidelines.

Refund Instructions

When we receive the children's tents you returned and complete the inspection, we will process your refund immediately:

  • Refunds will be returned to the account you used for payment.

  • Refund processing time usually takes a few business days, depending on the processing cycles of major banks or payment institutions.

  • Regarding any shipping fee liabilities arising from the return, we will communicate and confirm with you based on actual conditions.

Contact Us

If you have any questions about the return and refund process or need further assistance, please feel free to contact our customer service team:

  • Customer Service Email: service@syivirey.com

  • Official Website: syivirey.com

Company Information

The SYIVIREY online store is operated by:

  • Brand Name: SYIVIREY

  • Official Website: syivirey.com

  • Legal Entity: Hubei Zeyang Trading Co., Ltd.

  • Unified Social Credit Code: 91420381MAE9RQ7M37

  • Registered Address: Room 302, Unit 1, Building 3, No. 28 Xingang Avenue, Xingang Community, Xingang Economic Management Office, Danjiangkou City, Shiyan City, Hubei Province, China

  • Customer Service Email: service@syivirey.com

syivirey.com is owned and operated by Hubei Zeyang Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities. We will do our best to respond to your inquiries within 24–48 hours.