Return Policy

At SYIVIREY, we are dedicated to offering clear and helpful product information, along with responsive customer support throughout every stage of your shopping experience. Our customer service team is available to assist with questions regarding product details, orders, product-related concerns, returns, refunds, and other service inquiries.

SYIVIREY specializes in artistic children's tents that combine decorative design with everyday functionality, featuring distinctive forms, refined finishes, and creative styles suited for modern and artistic home settings.

1. Return Request Period

If you need to return a children's tent purchased from SYIVIREY, you must submit a return request within the specified period after receiving the goods. Before returning the item, please be sure to contact our customer service team first to obtain approval and detailed return instructions.

  • Customer Service Email: service@syivirey.com

To help us efficiently review and process your request, please provide the following information when contacting us:

  • Your order number

  • The email address used when placing the order

  • Details about the product (e.g., size, color, style, or quantity)

  • The reason for requesting the return

  • Clear photographs of the issue (if applicable)

Please send the product back only after receiving our approval, obtaining the return address, and properly packaging the item.

2. Return Conditions

To ensure your return request is successfully approved, please meet the following conditions:

  • The item must be unused, undamaged, and remain in its original packaging.

  • All tags, accessories, or accompanying documents must be intact and returned together with the item.

Items that do not meet the above conditions will not qualify for a return.

3. Non-Returnable Items

Because children's tents require careful handling and proper packaging protection, the following categories of items do not qualify for returns:

  • Items received past the specified return request period.

  • Products damaged as a result of improper use, unauthorized storage, or mishandling.

  • Children's tents returned without the necessary protective packaging or protective padding to ensure safe transportation.

  • Items confirmed to be non-official products or artificially damaged.

If you have any questions regarding whether a purchased children's tent is eligible for a return, please contact our customer service team before shipping it back.

4. Return Process

To complete a return, please follow these steps:

  • Step 1: Contact the SYIVIREY customer support team at service@syivirey.com.

  • Step 2: Once your return has been approved, package the item properly and ship it back according to the provided guidelines.

Please ensure your order number is included in the package so our warehouse can quickly identify and process your order.

5. Refund Process

When we receive the children's tents you returned and complete the inspection, we will process your refund request immediately.

  • Refunds will be returned to the account you used for payment.

  • Refund processing time usually takes a few business days, depending on the processing cycles of major banks or payment institutions.

Regarding any shipping fee liabilities arising from the return, we will communicate and confirm with you based on actual conditions.

6. Damaged, Defective, or Incorrect Items

If the product you received was damaged during transit, has manufacturing defects, or if you received an incorrect item, please contact our customer service team immediately.

When contacting us, please provide:

  • Your order number

  • Clear photographs or videos of the condition of the product (if applicable)

We will provide you with proper solutions, including arranging a replacement or a refund.

7. Exchanges

If you would like to request an exchange, please contact our customer support team before sending the item back. Exchange requests must meet:

  • The item must be unused and in its original packaging.

  • Order numbers and related purchase proofs must be provided.

8. Contact Information

For questions regarding this policy, you can contact us via the information below:

  • Brand Name: SYIVIREY

  • Official Website: syivirey.com

  • Registered Address: Room 302, Unit 1, Building 3, No. 28 Xingang Avenue, Xingang Community, Xingang Economic Management Office, Danjiangkou City, Shiyan City, Hubei Province, China

  • Customer Service Email: service@syivirey.com

syivirey.com is owned and operated by Hubei Zeyang Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.